Returns & Refunds

Return Policy Overview

At Althea Biolab, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return process.

Eligibility for Returns

• Items must be returned within 30 days of delivery
• Products must be unopened and in original packaging
• Items must be unused and in resalable condition
• Proof of purchase is required

Non-Returnable Items

• Opened or used products
• Products past the 30-day return window
• Items marked as final sale
• Customized or personalized orders

Refund Process

Once we receive your return, we will inspect the item and notify you of the status. If approved, your refund will be processed within 5-7 business days. The refund will be applied to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

How to Initiate a Return

1. Contact our support team at returns@altheabiolab.com
2. Provide your order number and reason for return
3. Receive a Return Merchandise Authorization (RMA) number
4. Ship the item back using the provided instructions

Contact Us

For any questions about returns or refunds, please email us at returns@altheabiolab.com or call our customer service team.