Support
Shipping Information
Last updated: January 2026
Shipping Methods & Timeframes
Shipping Rates
Domestic shipping is FREE for all UK customers. International shipping costs are calculated at checkout based on your location and selected shipping method.
Order Processing
Orders are typically processed within 1-2 business days. Orders placed after 2:00 PM GMT or on weekends/holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order ships.
International Shipping
We currently ship to select international destinations. International shipping times vary by location and typically range from 7-21 business days. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Shipping Restrictions
Due to the nature of our products, some items may have shipping restrictions to certain states or countries. If your order contains restricted items, we will contact you to discuss alternatives or issue a refund.
Temperature-Sensitive Products
Certain products require cold chain shipping to maintain their integrity. These items are shipped in insulated packaging with ice packs and are typically delivered via express shipping to ensure product quality.
Tracking Your Order
Once your order ships, you will receive an email with tracking information. You can also track your order by logging into your account on our website.
Contact Us
For shipping inquiries, please contact us at shipping@altheabiolab.com